This Privacy Policy explains how SokaBet handles personal information when you visit sokabets-tz.com, create or use an account, contact support, or interact with our betting and gaming content. It is written for visitors in Tanzania and applies to information collected through our website and related online services.
We aim to collect only information that is reasonably needed to provide services, maintain site security, understand website performance, and respond to requests. By using the site, you acknowledge that information may be processed as described below. If you do not agree with this policy, please stop using the site and contact us with any questions.
SokaBet is intended for people aged 18+. We do not knowingly seek personal information from children. If you believe a person under 18 has provided information, please contact us so that the matter can be reviewed and appropriate steps can be taken.
What data we collect
We may collect information that you provide directly, such as your name, email address, account details, messages sent to support, and information included in a request or complaint. If you participate in account verification or security checks, additional details may be requested where necessary to confirm identity, protect an account, prevent misuse, or meet operational requirements. Please avoid sending unnecessary sensitive information in ordinary messages.
Some information is collected automatically when you use the website. This may include your IP address, browser type, device and operating-system details, approximate location based on technical data, language settings, pages viewed, referral source, dates and times of visits, and interaction data. We may also receive information about failed logins, suspicious activity, error reports, and other technical events used to keep the site reliable and secure.
How we use data
We use personal information to provide and improve website functions, manage accounts where applicable, answer enquiries, process requests, maintain records, and communicate service-related notices. Technical and usage information helps us understand which pages work well, identify faults, measure performance, and present content in a more relevant way. We may also use information to administer promotions or features when you choose to take part.
Information may be used to protect users, the website, and our business from fraud, abuse, unauthorised access, collusion, and other harmful activity. We may use records to enforce site rules, investigate incidents, resolve disputes, and comply with lawful requests. Where marketing communications are offered, you can opt out by following the unsubscribe instructions or contacting support. Opting out of marketing does not stop essential service or security messages.
Cookies
Cookies are small files stored on your device that help a website remember settings and recognise returning sessions. SokaBet may use necessary cookies for functions such as account access, security, language preferences, load balancing, and protection against automated abuse. These cookies are generally required for core features to operate correctly.
We may also use analytics or preference technologies to understand visits, improve navigation, and assess site performance. Your browser normally allows you to view, block, or delete cookies, although disabling necessary cookies may affect login, preferences, or other functions. Where a cookie banner or settings tool is available, you can use it to manage optional technologies. Similar technologies, such as local storage or pixel tags, may be used for comparable purposes.
Data transfer
Personal information may be accessed by authorised SokaBet staff, contractors, technology providers, hosting partners, analytics services, payment or verification providers, and customer-support tools, but only where access is relevant to their work. These providers may process information in Tanzania or another country, depending on the systems used to deliver and secure the website. We expect service providers to apply suitable confidentiality and security controls.
We may disclose information when reasonably necessary to comply with a legal obligation, respond to a valid authority request, protect users or the public, investigate suspected fraud, or defend legal rights. We do not sell personal information as a routine practice. Data is retained for as long as needed for the purpose collected, account administration, security, dispute handling, or record-keeping obligations, after which it may be deleted or securely anonymised.
Your rights
Depending on applicable law and the circumstances of your request, you may ask what personal information we hold about you, request correction of inaccurate details, ask for deletion, object to certain processing, or request a copy of information you supplied. You may also withdraw consent where processing depends on consent. Withdrawal does not affect processing that was already carried out lawfully or that remains necessary for security or service administration.
To protect accounts and personal information, we may ask you to verify your identity before completing a request. Requests should explain what you need and include enough detail for us to locate the relevant information. Some records may need to be retained, restricted, or withheld where required by law, needed to prevent fraud, or necessary to establish or defend a claim. We aim to respond within a reasonable period and may contact you for clarification.
Contact
For questions about this Privacy Policy, a data request, or the handling of your information, contact [email protected]. Please use the email address linked to your account where possible and do not include passwords, payment card numbers, or other unnecessary confidential details in your message.
If you have concerns about gambling activity or want to take a break, remember that SokaBet is for people aged 18+. Consider setting personal limits, using available self-control tools, and seeking independent help from Gamblers Help or a qualified local support professional. This Privacy Policy may be updated when services, technology, or legal requirements change; the latest version will be published on sokabets-tz.com.