SokaBet is an independent review and information project covering sportsbooks and casino sites available to readers in Tanzania. We test signup flows, check payment options in TSh, read the small print on promotions and write it all up in plain English. Because that work touches money and rules, readers often want to ask something directly, and this page explains how to do that.
We keep contact simple: one email address, handled by the editorial team rather than an outsourced call centre. There is no phone line and no walk-in desk, so anything that reaches us in writing gets a written reply. That also gives us a record we can check when a question involves a specific operator, a specific date or a specific screenshot.
Please note what we are not. SokaBet does not accept bets, hold balances, process withdrawals or issue bonuses. If your money is sitting with a bookmaker or casino, only that operator can move it, and the Gaming Board of Tanzania is the body that oversees licensed gambling here.
Support email
Write to [email protected]. This is the only address we use for reader correspondence, so treat messages from any other domain claiming to be SokaBet as suspicious and do not reply to them with personal details.
A clear subject line speeds things up enormously: something like "Error in Betway review - odds section" or "Question about deposit methods in TSh" tells us where to route your note. We read messages on business days and answer in the order they arrive, with corrections and safety-related mail moved to the front of the queue.
Before reaching out
If your issue involves an account, a pending payout, a locked bonus or verification documents, the operator's own support team is the correct first stop. They hold your records; we hold none of them. Save your ticket number and any chat transcript, because a licensed operator is expected to respond and those documents are what a complaint later rests on.
For questions about how something works generally, check the relevant guide on the site first. Topics like wagering requirements, minimum deposits, payment timeframes and identity checks are covered in detail, and a quick read often answers the question faster than waiting on email. If the guide is unclear or out of date, tell us which page and which line, and we will fix it.
Common topics
Most of what reaches us falls into a handful of buckets, and knowing which one applies helps you frame the message.
- Corrections - outdated terms, a changed payment method, a promotion that no longer exists. Include the page URL.
- Editorial questions - how we score sites, what we test, why an operator is or is not listed.
- Feedback and suggestions - a market, sport or topic you would like covered.
- Partnership and media enquiries - clearly labelled, with the organisation named.
- Responsible gambling - questions about limits, cooling-off periods and self-exclusion tools.
On that last point: gambling in Tanzania is strictly 18+, and our content is written for adults only. If betting has stopped being entertainment, set deposit and time limits inside your account, use the operator's self-exclusion option, and reach out to free confidential support such as Gambling Therapy or BeGambleAware, both of which help people online at no cost. Talking to someone early is far easier than untangling a bigger problem later.
Privacy
We use the contents of your email only to answer it. That normally means your address, your name if you give one, and whatever details you choose to include. We do not sell contact details, add senders to marketing lists, or pass messages to gambling operators unless you ask us to raise something on your behalf.
Please do not send full card numbers, passwords, one-time codes or copies of identity documents. We never need them, and no legitimate operator will ask for a password either. Correspondence is kept only as long as it is useful for handling your query and for our own records of corrections; if you want your message and email address deleted, say so and we will remove them.